Privacy Policy

Last updated: October 17, 2025

1. What Data We Collect

We collect only the data necessary to provide our career development services:

  • Account information (email, name)
  • Job applications and tracking data
  • Resume documents and versions
  • Company intelligence and research
  • Usage analytics (anonymous)

2. How We Use Your Data

We use your data exclusively to:

  • Provide job search and application tracking services
  • Generate AI-powered resume analysis and job matching
  • Send you relevant job recommendations
  • Improve our AI algorithms (anonymized data only)
  • Send important service notifications

3. Who We Share Data With

We do NOT sell your data to anyone. Ever.

We only share data with:

  • AI service providers (OpenAI) for resume analysis - your data is encrypted in transit
  • Email service providers (Resend) for notifications
  • Database hosting (Neon/Supabase) for secure storage

All third-party services are GDPR and CCPA compliant.

4. Your Rights

You have complete control over your data:

  • Access: View all your data anytime
  • Export: Download all your data in JSON format
  • Delete: Permanently delete your account and all data
  • Correction: Update or correct any information
  • Opt-out: Unsubscribe from marketing emails

To exercise these rights, visit your Data Settings page.

5. Data Security

We take security seriously:

  • End-to-end encryption for all data in transit
  • Encryption at rest for all stored data
  • Regular security audits and penetration testing
  • Secure authentication via Clerk
  • Role-based access control for all data

6. AI Services & Disclaimers

⚠️ Important AI Disclaimers

  • AI Can Make Mistakes: Our AI-powered features (resume analysis, job matching, interview prep) are tools to assist you, not replace your judgment. Always review AI suggestions carefully.
  • No Guarantees: We do not guarantee job placement, interview success, or specific outcomes from using our AI features.
  • Beta Software: hireladder.ai is currently in beta. Features may change, have bugs, or be temporarily unavailable.
  • Use at Your Own Risk: You are responsible for verifying all information provided by our AI services.

We use third-party AI services (OpenAI, Google Gemini) to provide:

  • Resume analysis and optimization suggestions
  • Job matching and compatibility scoring
  • Interview preparation and coaching
  • Company intelligence and research

Your data is encrypted when sent to AI providers and is not used to train their models.

7. Data Processing

Our AI features process your data to provide insights:

  • Resume analysis uses OpenAI GPT-4o-mini
  • Your data is encrypted before sending to OpenAI
  • OpenAI does not train on your data (API mode)
  • All AI responses are logged for quality assurance
  • You can opt-out of AI features anytime

8. Cookies & Tracking

We use minimal cookies:

  • Authentication cookies (required)
  • Session cookies (required)
  • Analytics cookies (anonymous, optional)

We do NOT use third-party tracking cookies or advertising pixels.

9. Contact Us

Questions about your privacy? Contact us:

  • Email: support@hireladder.ai
  • Website: https://hireladder.ai

10. Changes to This Policy

We may update this privacy policy from time to time. We'll notify you of any material changes via email or in-app notification.